Business Process Optimization
StarTek is a leading provider of Business Process Optimization services for outsourced customer interactions. Since 1987 StarTek has provided customer experience management solutions that solve strategic business challenges so that fast-moving businesses can effectively manage customer relationships across all contact points - web, voice, email, fax, and video. This blended solution helps companies create and maintain customer satisfaction and frees them to focus on preserving capital, while StarTek delivers the ultimate customer experience.
We believe business process optimization must both improve services and create value. The StarTek suite of products and services are designed to optimize customer interactions to reduce cost-per-contact and exceed expected service levels. We provide around-the-clock services for:
Customer Care
Receivables Management (Credits and Collections)
Activation Services
Complex Order Management
Work Flow Management
Billing Support
Port Center Management (Wireless Number Portability)
Provisioning Management
Technical Support
Inbound Sales
Up-sell/Cross sell
Saves & Retention
Back Office Support