StarTek customizes disaster recovery plans for each client based upon criteria including budget, business exposure and aversion to risk. StarTek is prepared to develop and deploy almost any level of disaster prevention and recovery. Some of our custom solutions include:

Locating two dedicated agent groups in separate facilities that serve as backups for each other

 Training agents in a facility separate from the core group of agents to use short scripts to answer calls if the core group is unavailable

 Accepting re-routed calls from clients’ in-house customer contact centers (when an in-house facility is disabled)