Technology is the enabling force behind high-quality customer care programs. At StarTek, our IT experts are constantly on the lookout for best-in-class technology solutions. Our IT team will work closely with our client’s team to integrate their systems with our operational model. Flexibility, speed of implementation and the ability to adapt our technology to support and enhance your systems and processes place StarTek in a class far above traditional call centers.

We enable our clients to focus more time and attention on knowing their customers and cultivating relationships to improve customer satisfaction, reduce churn, and maximize revenue and profitability. We invest in proven systems and software that compliment our clients business and streamline processes. We work closely with their IT team to safely and seamlessly integrate with their existing business systems to provide end-to-end solutions. 

StarTek’s Contact Management Framework provides a powerful way to capitalize on the benefits of TDM or IP telephony integrated with e-Mail and Web Chat. StarTek offers a complete communications architecture that provides software, infrastructure, and services to help our clients stay nimble and drive productivity. Our global solution set includes:

Telephony via TDM (Time Division Multiplexing)

Telephony via VoIP (Voice Over Internet Protocol)

Unified e-Mail

Unified Web Chat

IVR (Interactive Voice Response)

CTI (Computer Telephony Integration)

Intelligent call management for cloud level routing

 StarTek Connect - End-to-end integrated, real time reporting

 StarTek AXESS - CRM/Order Entry Solution