Behind STARTEK

There’s a Brand Warrior Behind Everything We Do.

For more than 25 years we’ve held an organization-wide conviction, that it’s our job to be the front line promoting and protecting your brand. Some of the world’s most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and to safe-guard their hard-won customers. It’s why we’re known as Brand Warriors.

We work around the clock, around the world, and with great determination to ensure every customer interaction is one that authentically matters. It’s on this front line, in the moments of direct, person-to-person engagement, where the battle for customer loyalty lives or dies, and why we take our responsibility so seriously.

It’s how we do business — with our own customers and with yours.

Leadership

Executive Team
Board of Directors
Lance Rosenzweig
Lance Rosenzweig
Global Chief Executive Officer
Ramesh Kamath
Ramesh Kamath
Chief Financial Officer
Pete Martino
Pete Martino
Chief Operating Officer, Americas and Philippines
Sandeep Gulati
Sandeep Gulati
Chief Operating Officer - APAC and Middle East & Africa (MEA)
Joseph Duryea
Joseph Duryea
Global Chief Revenue Officer
SM Gupta
SM Gupta
Global Chief People Officer
Wayne White
Wayne White
Global Chief Information Officer
Abdullah Al Zahrani
Abdullah Al Zahrani
Chief Executive Officer – Contact Centre Company, KSA
Dr. James Keaten
Dr. James Keaten
Chief Science Officer
Chad Carlson
Chad Carlson
Chief Innovation Officer
Board of Directors
Board of Directors

Vision & Career Highlights:

Lance brings more than 25 years of executive experience across a range of service industries and has a proven track record of taking customer-centric companies to the next level. He has a strong business background having spent nearly three decades building companies across a wide range of industries, products, teams, and global operations. Lance was the founding CEO of PeopleSupport, a pioneer of BPO in the Philippines, and developed the company from its founding through its IPO and sale to Aegis. Under Lance’s leadership, PeopleSupport was ranked by Fortune as the 9th fastest growing US public company and was named Employer of the Year in the Philippines. Lance is also no stranger to Aegis having served as chief executive officer of Aegis USA.

Friends Would Tell You:

  • Lance loves cultures around the world and is an adventuresome foodie. His favorite food is crab in Mumbai, and most everything is fair game except cilantro – won’t touch the stuff.
  • Fanatical NBA Clippers basketball fan, and not just because he was too short to play professionally.
  • Loves people with passion – about anything – and encourages his family, friends and colleagues to share their passions with the world.

Vision & Career Highlights:

Ramesh brings more than 30 years of global finance experience with an extensive track record of profitably growing BPO companies. He previously served as CFO of Aegis Global where he helped manage more than 40,000 employees, implemented various internal controls, and centralized the company’s treasury management system to improve working capital and cash flow management. Prior to Aegis, he also led the finance organization of prominent BPOs, including serving as CFO of The Minacs Group and Progeon (now Infosys BPO). Ramesh is particularly skilled at mergers and acquisitions, fundraising, risk management, taxation, and legal and compliance. He holds a Bachelor of Commerce degree from Mumbai University and is a Chartered Accountant and Certified Cost & Works Accountant.

Friends Would Tell You:

  • Ramesh won’t be seen without a book or magazine to read in his hand.
  • He’s happiest when he is holidaying with his family …. but the book still stays firm in his hand.
  • He’s absolutely convinced that all targets are easily achievable when you have great colleagues, and that’s usually been the case.

Vision & Career Highlights:

“I’m fortunate to have had the opportunity to work with BPO teams on literally every continent – except Africa. That has enabled me to anticipate potential pit falls and better yet, to educate my team to bridge communication gaps and make good decisions at every level.”

20+ years of global BPO experience, including 1st-in operations in international markets, and proven team building with even the largest, most complex of client engagements, make Pete a highly valued member of the STARTEK leadership team.

Friends Would Tell You:

  • Rain or shine Pete will be found outdoors
  • He’s as proud a Dad as there is to be found
  • Despite having traveled the globe, he never tires of seeking out undiscovered spots abroad or at home

Vision & Career Highlights:

Sandeep is a multi-faceted leader who brings more than 26 years of experience across contact center management, strategic planning, and project management. During his tenure with Aegis, Sandeep spearheaded the global performance improvement and process excellence initiatives as well as managed critical initiatives in productivity optimization and Six Sigma. He also headed operations for India CLM and Sri Lanka. Additionally, Sandeep played an instrumental role in launching a first-of-its-kind global command center, which provides real-time data updates across visually interactive dashboards to decipher actionable intelligence insights. Prior to Aegis, Sandeep held multi-functional roles across blue chip organizations like GE and Vodafone and also spearheaded the launch of Dell’s contact center operations in India. He holds a Bachelors’ degree in Electronics and Communications Engineering from Bangalore University.

Friends Would Tell You:

  • Passionate about building winning teams and demonstrating boundaryless behaviour.
  • Loves his travel and exploring new places - Antarctica, a must do on his list
  • A family guy, loves losing arguments to his son, but never risks it with his wife!

Vision & Career Highlights:

During Joe’s 30-year career, he has successfully sold outsourced customer experience solutions to industry-leading brands across a wide variety of business sectors. He is also no stranger to the organization, having served as senior vice president of sales for PeopleSupport and Startek, where he helped both organizations expand into new vertical markets. At PeopleSupport, Joe helped lead the company’s meteoric growth and recognition by Fortune Magazine as one of the ten fastest growing public companies in the US. At Startek, Joe shepherded the company’s entry in the healthcare vertical and opened a new chapter in Startek’s growth. Earlier in his career, Joe’s tenacity and determination helped him over-achieve against stringent sales targets at Convergys and Client Logic.

Friends Would Tell You:

  • Comes from a pioneer family that has been ranching in southeast Nebraska for nearly 150 years.
  • Enjoys long-distance cycling (and a little yoga) in his spare time.
  • Enjoys all the great professional relationships he’s made around the world.

Vision & Career Highlights:

SM brings nearly 30 years of HR experience across a variety of industries, including the technology, telecommunications, retail, oil, and consumer goods sectors. Throughout his career, he has executed innovative, forward-thinking strategies to attract, develop, reward, and retain top talent. Under SM’s leadership, Aegis Global has received 86 distinct HR awards from industry bodies such as Aon Hewitt, Great Place to Work, NASSCOM, CII, SHRM, People Matters, NCPEDP, Businessworld and BPeSA among others. A distinguished speaker and thought leader at various forums and associations, he is committed to creating a progressive workplace where employees thrive in a culture of empowerment, inclusion, and diversity. SM has also served as board director for Contact Center Company (CCC), the joint venture company of STC and Aegis in Saudi Arabia, and is a governing board member for the National Abilympic Association of India. He holds a Bachelor of Science degree and a Master of Business Administration degree from Kurukshetra University.

Friends Would Tell You:

  • 9 to 5…no way! SM loves 24/7 365 days a year. That’s why we call him a workaholic.
  • He believes nothing is impossible. To reach “there” you need to start from scratch and keep on scratching!
  • He’s a wine lover and loves old, melodious music.
  • As a friend, he’s a four-leaf clover – hard to find and lucky to have.

Vision & Career Highlights:

Wayne brings a broad spectrum of experience and expertise to STARTEK, including the development of technology and network designs, processes, products, and tools to drive business solutions and client offerings for the federal government as well as companies in the BPO and automotive manufacturing space. He is particularly skilled in network systems, Big Data analytics, and security as well as datacenter infrastructure, storage, and disaster recovery. Additionally, Wayne has been called upon to give expert testimony regarding telco regulatory and legal affairs. He holds a Six Sigma Black Belt, a Project Management Professional (PMP) certification from the Project Management Institute, and is a Cisco Call Center Architect Expert (CCCAE).

Friends Would Tell You:

  • He’s a martial arts enthusiast and holds a Black Belt in Karate as well as a Black Belt in Kung Fu
  • Lead singer of Major Johnson and a published BMI songwriter
  • Loves spending time with his wife and four children

Vision & Career Highlights:

Abdullah is responsible for steering, growing and overseeing the overall business operations for CCC – a joint venture entity between Aegis and Saudi Telecom (STC), the 10th largest telecom company in the world. Prior to leading CCC, Abdulla spent more than 12 years of his career serving as General Manager of Customer Care for STC as well as served in various roles within the customer experience industry. Today, he is the nucleus of both strategic and operational leadership for business operations. His focus is on improving processes, productivity, and other key parameters, which have led to a radical improvement in the overall experience for STC customers. Abdullah is a graduate from King Fahd University, Riyadh in the Kingdom of Saudi Arabia (KSA).

Friends Would Tell You:

  • Abdullah is an avid reader.
  • He likes to stay informed on current events all over the world.

Vision & Career Highlights:

Professor James A. Keaten earned his Ph.D. in Communication and Statistics from Penn State University. He was awarded a post-doctoral fellowship from Harvard University where he studied world religions. Prof. Keaten teaches both undergraduate and graduate courses at the University of Northern Colorado including intercultural communication, quantitative research methodology, leadership, and organizational communication.

He maintains three research tracks: (1) reticence—the study of individuals who are chronically silent, (2) the challenges and opportunities of pluralistic interfaith dialogue, and (3) the relationship between communicative disposition and use of computer mediated communication. James has earned numerous research and teaching awards, including Distinguished Scholar, Professor of the Year, and College Scholar of Humanities and Social Sciences. His research has been published in numerous scholarly journals, including Journal of International and Intercultural Communication, International Journal of Intercultural Relations, and Japanese Psychological Research. He serves on the editorial boards of four national/international scholarly journals.

James also serves as Chief Science Officer for STARTEK. He has served as international consultant for the customer support industries globally, including India, Japan, Korea, Central America, and the Philippines. He has a successful history in business consulting, covering such topics as instrument development, intercultural training, psychometric analysis, leadership development, and strategic planning.

Friends Would Tell You:

  • He is happiest when spending time with family and friends.
  • Enjoys playing classical piano, especially the works of Chopin
  • Sees the contact center as the largest source of untapped value in most organizations
  • Made a commitment to lifelong learning and can’t stop taking classes, especially in the neurosciences!

Vision & Career Highlights:

“Our industry has gotten stale and needs more than just incremental change. We empower our STARTEK Brand Warriors to engage differently from finance to IT. It’s both uncommon and refreshing and what I believe will differentiate us.”

With 25+ years in management, operations, strategic planning and business development, Chad brings expertise in virtually every facet of contact center know-how. Before leading the charge at STARTEK, he oversaw operations for a now billion-dollar contact center organization with 60,000 employees in 30 countries and has since refined his reputation as being somewhat of a specialist in turn-arounds for large companies and a first mover into new markets.

Friends Would Tell You:

  • Chad has an eclectic taste in music & food
  • Three kids ensure a full plate, a full heart and a dose of practical perspective
  • Believes in fostering relationships based on trust and mutual respect

Aparup Sengupta
Chairman

Lance Rosenzweig
Global CEO and Director

Sanjay Chakrabarty
Director

Bharat Rao
Director

Mukesh Sharda
Director

Robert Sheft
Director

Benjamin L. Rosenzweig
Director

Ed Zschau
Director

Strategic Locations

 
  • STARTEK North America Locations:
    • Grand Junction, CO
    • Greeley, CO
    • Greenwood Village, CO
    • Hamilton, OH
    • Mansfield, OH
    • Kingston, ON
    • Myrtle Beach, SC
    • Lynchburg, VA
    • Farmington, MO
    • Hot Springs , AR
    • Jeffersonville, IN
    • San Antonio, TX
    • Kingston, Jamaica
  • STARTEK Latin America Locations:
    • San Pedro Sula, Honduras
    • Tegucigalpa, Honduras
  • STARTEK Philippines Locations:
    • Angeles City, Philippines
    • Iloilo City, Philippines
    • Makati, Philippines
    • Frontera Verde, Philippines

Community Matters

Every one of our centers has a program dedicated to improving and supporting the communities they are a part of through direct involvement and volunteerism. While we know paying it forward feels great, it also just makes good business sense. We’ve seen first hand what third party studies reinforce all the time — that engaged employees who have a sense of belonging, also have less absenteeism, lower turnover and are more profitable.

In addition to taking care of the communities our sites are in, STARTEK prides itself in taking care of one another during times of hardship as well. In 2014, STARTEK launched WIN (Warriors In Need), a foundation intended to provide basic necessities and temporary relief to any STARTEK employee as result of disaster or extraordinary life events.

The program was conceived by employees, for employees, and is primarily funded by STARTEK employee contributions to help one another in times of great need. The program is in its infancy, but has already proven to be an essential resource for more than one Brand Warrior facing a critical crisis.

In the past year alone, STARTEK employees have:

Investors

STARTEK is a comprehensive contact center and business process outsourcing service company lead by and focused on what we call our Brand Warrior culture. For over 25 years we have been committed to making a positive impact on our clients’ business results.

Our mission is to enable and empower, at every level of our organization, Brand Warriors to promote our clients’ businesses every day and to bring value to our stakeholders. Our success stories and results speak for themselves.