At STARTEK, we understand the shift that is taking place within the education space with the advent of new technology, teaching, and students’ learning processes. Adding to the complexity is the increased demand for customer care. STARTEK has extensive experience in providing customer care services and we have partnered with educational institutions to help them deliver a better customer experience while at the same time reducing their costs and increasing their operational efficiency.
We have extensive experience in managing business processes, including customer care, technical support, fulfillment and full cycle order management, and have successfully managed programs in diverse industries, servicing both consumers and businesses in multiple languages.
With industry veterans at our helm, and an entrepreneurial drive to grow our company through service excellence and distinction, STARTEK is very flexible to adopt ideas and customize our approach. Our clients operate in dynamic industries with seasonality and unpredictable consumer behavior, which has shaped us intrinsically to manage change rapidly. We believe this will help us in planning and transitioning your project, and rapidly aid in achieving optimal performance.
We provide customer care management throughout the life cycle of our clients’ customers. These programs include management of customer acquisition, service activation, renewals, account inquiries, complaint resolutions, product information and billing support. These services are aimed at seamlessly managing the relationships between our clients and their customers in a manner that cultivates customer retention and loyalty.
STARTEK has provided inbound sales support since 1993. We have learned what skills and traits reap good sales results and how to care for customers so they become loyal and spend more. Today, we support various types of B2B and B2C sales programs. Also, the majority of our client programs incorporate an up-sell/cross-sell strategy.
STARTEK delivers high-quality, customized technical support solutions for all stages of the customer lifecycle, from basic troubleshooting, to client-specific tool support and advanced technical support—for both businesses (B2B) and consumer (B2C) segments. The customized technical support solutions that we design for our clients enhances productivity, reduces defect rates, improves customer satisfaction, strengthens customer loyalty, and drives first-contact resolution.
STARTEK creates best-in-class, cutting-edge receivables management (RM) solutions through our focus on increasing cash flow, while reducing recovery costs, delinquencies, and losses in revenue. We apply effective collection strategies that incorporate our vast amount of customer care experience—along with our continued focus on customer retention—to deliver results that not only meet but exceed our clients’ expectations.
STARTEK has over 27 years of experience providing back office services for some of the largest companies in the world. We currently have over 1,200 full time employees providing back office support for our clients and provide these services at a very competitive price. We use best in class processes but consistently look for ways to improve and innovate whenever possible.
STARTEK’s NextGen platform refers to the applications and technologies that we use to gather, provide access to, and analyze the data and information about company operations. With access to this level of business intelligence, we can offer our clients a more comprehensive view of the factors affecting their business, for example, metrics on sales, production, and internal operations that help them to make better business decisions.
Our global presence gives us the leading edge in recruiting and supporting the various language requirements of our clients. STARTEK@Home is our virtual solution and represents eighteen U.S. states, which further diversifies our talent pool and increase our competitive advantage. This solution allows us to be selective in our hiring process, giving us the ability to hire customer care agents with language competency needed by our trusted partners.