Energy & Utilities

Energy & Utilities

Key Insights for a Changing Industry

The energy and utilities markets are currently one of the fastest changing industries in the world. STARTEK offers a wide variety of services to meet those changing needs. Whether you are looking for help to strengthen your customer care, create consistent brand messaging and compliance among your sales team, or analyze your big data to identify new opportunities, STARTEK has the tools available for your business.

Our team has years of experience supporting programs over a variety of customer channels in both the regulated and deregulated energy space, and can act as your trusted partner to develop the tools and techniques needed to best serve your customers.

In addition, our data analytics offerings can move your business into the new era of smart grid performance. This analysis can be the key to improving your internal operations, providing valuable business insights and forecasting assets.

Energy & Utilities Services

Customer Care
Sales Support
Technical Support
Receivables Management
Back Office Support
Analytics
Multi-lingual Support
Compliance Monitoring

Customer Care

We provide customer care management throughout the life cycle of our clients’ customers. These programs include management of customer acquisition, service activation, renewals, account inquiries, complaint resolutions, product information and billing support. These services are aimed at seamlessly managing the relationships between our clients and their customers in a manner that cultivates customer retention and loyalty.

Sales Support

STARTEK has provided inbound sales support since 1993. We have learned what skills and traits reap good sales results and how to care for customers so they become loyal and spend more. Today, we support various types of B2B and B2C sales programs. Also, the majority of our client programs incorporate an up-sell/cross-sell strategy.

Technical Support

STARTEK delivers high-quality, customized technical support solutions for all stages of the customer lifecycle, from basic troubleshooting, to client specific tool support and advanced technical support—for both businesses (B2B) and consumer (B2C) segments. The customized technical support solutions that we design for our clients enhances productivity, reduces defect rates, improves customer satisfaction, strengthens customer loyalty, and drives first-contact resolution.

Receivables Management

STARTEK creates best-in-class, cutting-edge receivables management (RM) solutions through our focus on increasing cash flow, while reducing recovery costs, delinquencies, and losses in revenue. We apply effective collection strategies that incorporate our vast amount of customer care experience—along with our continued focus on customer retention—to deliver results that not only meet but exceed our clients’ expectations.

Back Office Support

STARTEK has over 27 years of experience providing back office services for some of the largest companies in the world. We currently have over 1,200 full time employees providing back office support for our clients and provide these services at a very competitive price. We use best in class processes but consistently look for ways to improve and innovate whenever possible.

Analytics

STARTEK’s NextGen platform refers to the applications and technologies that we use to gather, provide access to, and analyze the data and information about company operations. With access to this level of business intelligence, we can offer our clients a more comprehensive view of the factors affecting their business, for example, metrics on sales, production, and internal operations that help them to make better business decisions.

Multi-lingual Support

Our global presence gives us the leading edge in recruiting and supporting the various language requirements of our clients. STARTEK@Home is our virtual solution and represents eighteen U.S. states, which further diversifies our talent pool and increase our competitive advantage. This solution allows us to be selective in our hiring process, giving us the ability to hire customer care agents with language competency needed by our trusted partners.

Compliance Monitoring

Through our Ideal Dialogue division, we can provide compliance services. We leverage agents acting as independent monitors to listen to agent conversations and ensure compliance standards are being met.