Financial

Financial

One Size Certainly Does NOT Fit All

The financial industry sector is no doubt volatile and ever changing. Challenges over the past few years have impacted financial companies' ability to retain loyal customers, so providing exceptional customer service has become of primary concern. STARTEK understands the importance of doing just that, while at the same time, delivering it all in an efficient, accurate manner. STARTEK’s ability to be flexible and to partner with clients to create best fit solutions for individual needs has been very effective for helping the diverse companies we work with in the financial industry. One size does NOT fit all, so we focus on customizing solutions and developing winning strategies to reduce costs and increase profitability for every client.

STARTEK hires, trains and operates with Brand Warriors who understand your business and deliver an exceptional customer experience. We offer back office services for a variety of business needs and have excelled in delivering solid performance for our clients, all while maintaining strict cardholder security and compliance standards.

For every stage of the customer lifecycle STARTEK can deliver a variety of integrated multi-channel solutions to meet your needs. We also have experience in both B2B and B2C customer support.

Financial Services

Customer Care
Sales Support
Technical Support
Receivables Management
Back Office Support
Analytics
Multi-lingual Support

Customer Care

We provide customer care management throughout the life cycle of our clients’ customers. These programs include management of customer acquisition, service activation, renewals, account inquiries, complaint resolutions, product information and billing support. These services are aimed at seamlessly managing the relationships between our clients and their customers in a manner that cultivates customer retention and loyalty.

Sales Support

STARTEK has provided inbound sales support since 1993. We have learned what skills and traits reap good sales results and how to care for customers so they become loyal and spend more. Today, we support various types of B2B and B2C sales programs. Also, the majority of our client programs incorporate an up-sell/cross-sell strategy.

Technical Support

STARTEK delivers high-quality, customized technical support solutions for all stages of the customer lifecycle, from basic troubleshooting, to client-specific tool support and advanced technical support—for both businesses (B2B) and consumer (B2C) segments. The customized technical support solutions that we design for our clients enhances productivity, reduces defect rates, improves customer satisfaction, strengthens customer loyalty, and drives first-contact resolution.

Receivables Management

STARTEK creates best-in-class, cutting-edge receivables management (RM) solutions through our focus on increasing cash flow, while reducing recovery costs, delinquencies, and losses in revenue. We apply effective collection strategies that incorporate our vast amount of customer care experience—along with our continued focus on customer retention—to deliver results that not only meet, but exceed our clients’ expectations.

Back Office Support

STARTEK has over 27 years of experience providing back office services for some of the largest companies in the world. We currently have over 1,200 full time employees providing back office support for our clients and provide these services at a very competitive price. We use best in class processes but, consistently look for ways to improve and innovate whenever possible.

Analytics

STARTEK’s NextGen platform refers to the applications and technologies that we use to gather, provide access to, and analyze the data and information about company operations. With access to this level of business intelligence, we can offer our clients a more comprehensive view of the factors affecting their business, for example, metrics on sales, production, and internal operations help them to make better business decisions.

Multi-lingual Support

Our global presence gives us the leading edge in recruiting and supporting the various language requirements of our clients. STARTEK@Home is our virtual solution and represents eighteen U.S. states, which further diversifies our talent pool and increases our competitive advantage. This solution allows us to be selective in our hiring process, giving us the ability to hire customer care agents with language competency needed by our trusted partners.