Retail

Retail

Brand Warriors on The Front Lines

The retail industry is no longer just brick and mortar structures, but has expanded online in an exponential way. The increase in the development of goods and services that enter the marketplace on a daily basis has made this industry sector one of the largest. The importance of brand loyalty is even more important to keep and grow your customer base. One bad customer service experience can majorly affect a retail brand. Using STARTEK’s army of trained and dedicated Brand Warriors can ensure your company’s valued brands are protected and promoted through every interaction with your customers.

Our client base includes many of the best industry brands, including a particular company that's widely-known for their impeccable customer services expertise. We have learned from the best in the industry and we understand the value of a great customer experience. Customer satisfaction drives return visits and increased ROI.

What moves our clients’ outsourced programs beyond everyday operational performance to a win/win business relationship is the effective combination of the right people, processes, and technologies. By focusing on the customization of solution combinations that are right for you, we can directly address all of your customer experience objectives efficiently, while continually making improvements in every interaction. Our goal is to use the power of customer feedback that our Brand Warrior agents receive daily, to increase your customers’ trust in your brand. We believe strongly in leveraging real time customer feedback to enable process improvements and innovations on your behalf.

STARTEK provides customer service through phone, email and chat and can handle all customer inquiries as well as order management.

Retail Services

Customer Care
Sales Support
Technical Support
Receivables Management
Analytics
Multi-lingual Support

Customer Care

We provide customer care management throughout the life cycle of our clients’ customers. These programs include management of customer acquisition, service activation, renewals, account inquiries, complaint resolutions, product information and billing support. These services are aimed at seamlessly managing the relationships between our clients and their customers in a manner that cultivates customer retention and loyalty.

Sales Support

STARTEK has provided inbound sales support since 1993. We have learned what skills and traits reap good sales results and how to care for customers so they become loyal and spend more. Today, we support various types of B2B and B2C sales programs. Also, the majority of our client programs incorporate an up-sell/cross-sell strategy.

Technical Support

STARTEK delivers high-quality, customized technical support solutions for all stages of the customer lifecycle, from basic troubleshooting, to client specific tool support and advanced technical support—for both businesses (B2B) and consumer (B2C) segments. The customized technical support solutions that we design for our clients enhances productivity, reduces defect rates, improves customer satisfaction, strengthens customer loyalty, and drives first-contact resolution.

Receivables Management

STARTEK creates best-in-class, cutting-edge receivables management (RM) solutions through our focus on increasing cash flow, while reducing recovery costs, delinquencies, and losses in revenue. We apply effective collection strategies that incorporate our vast amount of customer care experience—along with our continued focus on customer retention—to deliver results that not only meet but exceed our clients’ expectations.

Analytics

STARTEK has over 27 years of experience providing back office services for some of the largest companies in the world. We currently have over 1,200 full time employees providing back office support for our clients and provide these services at a very competitive price. We use best in class processes but consistently look for ways to improve and innovate whenever possible.

Multi-lingual Support

Our global presence gives us the leading edge in recruiting and supporting the various language requirements of our clients. STARTEK@Home is our virtual solution and represents eighteen U.S. states, which further diversifies our talent pool and increase our competitive advantage. This solution allows us to be selective in our hiring process, thus giving us the ability to hire customer care agents with language competency needed by our trusted partners.