Telecommunications

Telecommunications

Complete Customer Lifecycle Management

STARTEK’s client roster includes some of the world’s largest telecommunications companies, providers of wireless voice, messaging, and data. With over 14 years of experience we have the depth of knowledge necessary to provide world class service to your end user. STARTEK manages interactions at every point of the customer life cycle, in every major segment of the industry, with over 6,000 agents supporting a combined telecommunications subscriber base of over 200 million customers and over 75 million interactions annually.

Our understanding of the telecommunications industry is driven by our experience servicing both consumer (B2C) and commercial (B2B), as well as our portfolio of customer care, technical support , and back-office processing support functions such as complex fallout orders, order management, work flow management, port center management, account management, and provisioning.

Today, STARTEK manages over 15,000 business accounts (ranging, from enterprise customers to small, home-office customers) and the handling, processing, and overseeing of over 100,000 orders per month.

Based on our real-world telecommunications experience; our refined methods, procedures, flexibility and best practices; and most importantly, our people, we are confident that STARTEK will not only meet, but will exceed your expectations. Click here to read more about how STARTEK designed a solution to solve new enrollment and order processing needs for our client, a leading telecommunication provider.

Telecommunications Services

Customer Care
Sales Support
Technical Support
Receivables Management
Back Office Support
Analytics
Multi-lingual Support

Customer Care

We provide customer care management throughout the life cycle of our clients’ customers. These programs include management of customer acquisition, service activation, renewals, account inquiries, complaint resolutions, product information and billing support. These services are aimed at seamlessly managing the relationships between our clients and their customers in a manner that cultivates customer retention and loyalty.

Sales Support

STARTEK has provided inbound sales support since 1993. We have learned what skills and traits reap good sales results and how to care for customers so they become loyal and spend more. Today, we support various types of B2B and B2C sales programs. Also, the majority of our client programs incorporate an up-sell/cross-sell strategy.

Technical Support

STARTEK delivers high-quality, customized technical support solutions for all stages of the customer lifecycle, from basic troubleshooting, to client-specific tool support and advanced technical support—for both businesses (B2B) and consumer (B2C) segments. The customized technical support solutions that we design for our clients enhances productivity, reduces defect rates, improves customer satisfaction, strengthens customer loyalty, and drives first-contact resolution.

Receivables Management

STARTEK creates best-in-class, cutting-edge receivables management (RM) solutions through our focus on increasing cash flow, while reducing recovery costs, delinquencies, and losses in revenue. We apply effective collection strategies that incorporate our vast amount of customer care experience—along with our continued focus on customer retention—to deliver results that not only meet but exceed our clients’ expectations.

Back Office Support

STARTEK has over 27 years of experience providing back office services for some of the largest companies in the world. We currently have over 1,200 full time employees providing back office support for our clients and provide these services at a very competitive price. We use best in class processes but consistently look for ways to improve and innovate whenever possible.

Analytics

STARTEK’s NextGen platform refers to the applications and technologies that we use to gather, provide access to, and analyze the data and information about company operations. With access to this level of business intelligence, we can offer our clients a more comprehensive view of the factors affecting their business, for example, metrics on sales, production, and internal operations that help them to make better business decisions.

Multi-lingual Support

Our global presence gives us the leading-edge in recruiting and supporting the various language requirements of our clients. STARTEK@Home is our virtual solution and represents eighteen U.S. states, which further diversifies our talent pool and increase our competitive advantage. This solution allows us to be selective in our hiring process, thus giving us the ability to hire customer care agents with language competency needed by our trusted partners.