Self Service
StarTek provides multi-channel, self-service capabilities through an interactive voice response (IVR) system and the web. We are able to design and integrate self-service capabilities with a single knowledge base system that is also used by phone representatives. This ensures effective customer interactions that consistently provide a positive customer experience across the automated voice, phone representative, and web channels.
StarTek self-service capabilities:
- Multi-channel knowledge base
- Self-service design
- Voice recognition
