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DENVER – March 19, 2009 High-value business process outsourcing (BPO) services provider StarTek, Inc. (NYSE: SRT) is expanding its roster of business process outsourcing clients to include Aircell’s Gogo® Inflight Internet service. Aircell’s innovative Inflight Internet service, Gogo, allows travelers to access the Internet while in-flight. StarTek is a customer service provider for Gogo, providing live chat support while travelers are in the air.
“We are very pleased to be able to provide service to Aircell as a valued new customer,” said Larry Jones, president and CEO of StarTek. “Their Gogo product is groundbreaking and the way we can support them through live chat is an innovative service channel. Live chat is one of our many non-voice delivery channels which also include email and back office processing.”
StarTek will be providing live chat support to users of Aircell’s Gogo Inflight Internet service, enabling airline passengers to chat and get immediate help with connectivity or activation issues related to the service. StarTek’s live chat customer support program will be serviced in Greeley, Colorado. Already a recognized leader in providing top customer service for a range of communications clients through more traditional means including voice support, StarTek was well positioned to apply its expertise to this new program.
