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Denver, CO—StarTek is a gold sponsor of the 2009 Billing & Operations Support Systems (B/OSS) Conference & Expo April 14-16, 2009. StarTek (NYSE: SRT), a leading provider of high-value business process outsourcing services since 1987 has over 10 years experience in outsourced provisioning services. The company has helped leading carriers in the telecommunications industry handle more orders, faster and with greater accuracy while at the same time strengthening the customer relationship.
“We have been providing provisioning management services for more than a decade and successfully worked with our clients to increase speed to revenue and improve cost efficiencies.” said Brian Kearney, director of marketing for StarTek. “We help companies achieve a 10% to 50% reduction in cycle times and reduce fall out to under 2%. It is results like these that we will share at the conference.”
In a time when fixed wire and wireless providers are facing an avalanche of new products and services which in turn results in the complexity of provisioning. StarTek is responding to the challenge of customers looking for outsourcing options capable of responding to the challenge.
“We are able to manage all provisioning phases and critical due dates while ensuring a satisfying customer experience,” continued Kearney. “Our provisioning experts who average 5.5 years of experience will analyze our client’s process to identify opportunities for automation and improved workflow resulting in increased operational efficiency.”
The StarTek order provisioning process includes customer order verification, circuit selection and equipment definition, point of contact to manage sales and technical teams, order scheduling, installation and activation, order completion and customer acceptance and review and confirm correct first bill with customer. What is different about StarTek is our agents manage the entire provisioning process rather than isolating the tasks ensuring a quality customer experience.
About StarTek
When it really matters, communications companies look to StarTek (NYSE: SRT), a leading provider of high-value business process outsourcing services. Since 1987, StarTek has partnered with its clients to solve strategic business challenges, improve customer retention, increase revenue, and reduce costs through an improved customer experience. Known for creating the highest customer service for clients and their customers, StarTek services include customer care, sales support, complex order processing, accounts receivable management, technical support, and other industry-specific processes. Headquartered in Denver, Colorado, StarTek operates 19 facilities in North America and one facility in the Philippines. For more information, visit www.StarTek.com or call +1 303 262 4500.
