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Denver, CO--StarTek announced they have been identified as a “company on the move in 2009” in the recently published IDC study “Worldwide Contact Center Services 2009 Vendor Profiles: The Slide into Uncertainty. The study examined the players in the contact center service market and profiled those that are solid examples of leadership and innovation.
“StarTek was included because of their strong executive leadership, recent strategic expansion in the Philippines and plans for cost effective solutions like StarTek @Home,” said Stephen Loynd, program manager, IDC’s Contact Center Service Program. “During this difficult economy I identified a select group of leading edge customer care outsourcers that may come out of this era stronger than before. StarTek was one of those companies.”
The study looks at 13 companies and ranked them on a leadership grid. The leadership grid x-axis measured the degree to which a contact center BPO firm aligned its service with market needs and the y-axis illustrates a company’s ability to gain market share.
“We are honored to be recognized by IDC and to have a leadership position on the Leadership Grid,” said Larry Jones, president and CEO of StarTek. “We believe we are entering 2009 in a strong position to deliver across our onshore, near shore and off shore platform with plans to expand our StarTek @Home offering.”
About IDC
IDC is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy.
About StarTek
When it really matters, communications companies look to StarTek (NYSE: SRT), a leading provider of high-value business process outsourcing services. Since 1987, StarTek has partnered with its clients to solve strategic business challenges, improve customer retention, increase revenue, and reduce costs through an improved customer experience. Known for creating the highest customer service for clients and their customers, StarTek services include customer care, sales support, complex order processing, accounts receivable management, technical support, and other industry-specific processes. Headquartered in Denver, Colorado, StarTek operates 19 facilities in North America and one facility in the Philippines. For more information, visit www.StarTek.com or call +1 303 262 4500.
