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Denver, Colorado – (May 5, 2009) StarTek, Inc. (NYSE: SRT) a high value business process outsourcing (BPO) services provider announced it has signed a 5-year agreement to expand its contract with Cincinnati Bell Inc. (NYSE: CBB). Cincinnati Bell is a top telecommunications provider and one of the nation’s most respected and best performing local exchange and wireless providers.
“We chose StarTek for several reasons,” said Penny Burke, vice president of call center operations for Cincinnati Bell. “They have become a trusted partner by delivering high quality results and demonstrating agility in meeting our needs. In addition, StarTek’s extensive knowledge of the telecommunications space and more than 20 years experience in the BPO industry sets them apart from the competition.”
StarTek will provide a full spectrum of both customer support and technical services for Cincinnati Bell’s business customers and consumers. Customer management support will include sales, installation, care, technical support and retention programs. Technology support services include hosted IT infrastructure and application services encompassing interactive voice response (IVR), virtual queuing, voice over IP (VoIP) phone service, work force management, and quality assurance.
“We will design customer management solutions and technology services around the needs of Cincinnati Bell,” said Larry Jones, president and CEO of StarTek, Inc. “We believe this approach and our focus on quality uniquely positions StarTek in the marketplace.”
StarTek and Cincinnati Bell anticipate a seamless transition over the next 12 months commencing immediately. Cincinnati Bell offers wireless, broadband and VoIP phone service to more than 233,000 broadband subscribers and 550,000 wireless customers in Ohio, Kentucky and Indiana.
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About StarTek
StarTek, Inc. (NYSE: SRT) is a leading provider of high value business process outsourcing services to the communications industry. Since 1987 StarTek has partnered with its clients to solve strategic business challenges so that fast-moving businesses can improve customer retention, increase revenue and reduce costs through an improved customer experience. These robust solutions leverage industry knowledge, best business practices, highly skilled agents, proven operational excellence and flexible technology. The StarTek comprehensive service suite includes customer care, sales support, complex order processing, accounts receivable management, technical support and other industry-specific processes. Headquartered in Denver, Colorado, StarTek provides these services from 21 operational facilities. For more information visit the Company’s website at www.StarTek.com or contact us at 800-541-1130.
About Cincinnati Bell
With headquarters in Cincinnati, Ohio, Cincinnati Bell (NYSE: CBB) provides integrated communications solutions—including local, long distance, data, Internet, and wireless services—that help keep residential and business customers in Greater Cincinnati and Dayton connected with each other and with the world.
In addition, businesses ranging in size from start-up companies to large enterprises turn to Cincinnati Bell for efficient, scalable office communications systems as well as complex information technology solutions including data center and managed services.
Cincinnati Bell conducts its operations through three business segments: Wireline, Wireless, and Technology Solutions. For more information, visit www.cincinnatibell.com.
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