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(Manila , Philippines , December 2, 2009) – High-value business process outsourcing (BPO) services provider StarTek ranked in the top 10 in five categories and ranked 12 in one category in the Global Top Outsourcer Ranking Awards conducted by ContactCenterWorld.com. StarTek was evaluated alongside major tier-one contact center outsourcing companies.
StarTek ranked sixth among inbound outsourcers by number of business-to-business agents; seventh among inbound outsourcers by number of agents serving the Americas ; eighth for inbound outsourcers by e-mail volume; 10th in the number of inbound agents; 10th among inbound outsourcers by number of agents serving the Asia Pacific region; and 12th among inbound outsourcers by number of business-to-customer agents.
The company recently posted significant growth in its third quarter, expanding 5.22% from the third quarter of 2008 and recording US$72.5 million in revenues. StarTek’s primary presence in Asia, its 1,100-seat Makati facility in the Philippines , demonstrated robust growth. The company expects the Makati facility to be at capacity by early next year and is considering adding a second site in the Philippines in the second half of the year.
“Despite the effects of the economic downturn, we have expanded in North America, Costa Rica , and the Philippines . Being recognized by ContactCenterWorld.com as one of the top global outsourcers is a significant achievement for the company and demonstrates our capacity for providing our clients with leading-edge BPO services,” said StarTek CEO and President Larry Jones.
The Top Outsourcer Ranking Awards is organized by ContactCenterWorld.com and was first conduct in 2006. The Awards has become a key reference for companies seeking to do business with the top outsourcers in the industry and is participated in by leading and upcoming outsourcing companies around the world. StarTek was also recognized in the 2008 awards.
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About StarTek
When it really matters, communications companies look to StarTek (NYSE: SRT), a leading provider of high-value business process outsourcing services. Since 1987, StarTek has partnered with its clients to solve strategic business challenges, improve customer retention, increase revenue, and reduce costs through an improved customer experience. Known for creating the highest customer service for clients and their customers, StarTek services include customer care, sales support, complex order processing, accounts receivable management, technical support, and other industry-specific processes. Headquartered in Denver , Colorado , StarTek operates 18 facilities in North America and one facility in the Philippines . For more information, visit www.StarTek.com or call +1 303 262 4500.
