Order Management and Provisioning
StarTek has over 20 years of experience providing order management and provisioning fulfillment back-office functions, from order receipt to completion.
Order specialists within the call center receive the request, place the order, project manage all provisioning phases, provide frequent status updates, and ensure billing activation. They manage the customer relationship and serve as the single point of contact for large- and small-business accounts. StarTek delivers superior performance by measuring all touch points and continuously working with our clients to find ways to improve results and the customer experience.
Whether for business customers or consumers, in the telecommunications space, we enable service activation, changes, or removal for voice and data network circuits. StarTek compresses cycle times by improving accuracy and productivity and reducing unbilled usage minutes. We are able to manage all provisioning phases and critical due dates while coordinating customer readiness and turn-up of services to ensure a satisfying customer experience.
Order specialists within the call center receive the request, place the order, project manage all provisioning phases, provide frequent status updates, and ensure billing activation. They manage the customer relationship and serve as the single point of contact for large- and small-business accounts. StarTek delivers superior performance by measuring all touch points and continuously working with our clients to find ways to improve results and the customer experience.
Whether for business customers or consumers, in the telecommunications space, we enable service activation, changes, or removal for voice and data network circuits. StarTek compresses cycle times by improving accuracy and productivity and reducing unbilled usage minutes. We are able to manage all provisioning phases and critical due dates while coordinating customer readiness and turn-up of services to ensure a satisfying customer experience.
