Retail

The retail industry is in a state in which customers have a growing choice of firms they can purchase their products from and through a variety of channels including stores, the Internet, and the phone. To complicate things further, most customers ”window shop” over multiple channels before making purchases. StarTek supports its retail clients’ need to manage the customer experience across these channels.

We provide phone, chat and e-mail support for our clients, and when their customers visit traditional retail outlets, we provide support to our retail clients’ store employees. We become part of our retail clients’ sales process to improve sales conversion and basket size, and at the same time we increase customer satisfaction leading to increased purchase frequency over long periods of time.

We offer a variety of services in the retail industry:

• Store support
• Website sales and support
• Order fulfillment