IT Infrastructure

StarTek provides an advanced IT infrastructure that provides flexibility and innovation in creating and delivering our solutions. Our voice over Internet protocol (VoIP) delivery allows us to dynamically deliver volume to any location on our global data network. In addition, StarTek provides intelligent call management to enable routing decisions based on skill, queuing, or other criteria to improve the efficiency and effectiveness of operations. Our secure, thin client technology platform provides our home agents 100% of the functionality available within our call centers. This platform provides encrypted access to client applications and telephony systems located in redundant StarTek datacenters.

Our interactive voice response (IVR) system leverages a state-of-the-art voice solution to provide self service, computer telephony integration (CTI), virtual queuing, and routing functions for our customers. As a result, StarTek is able to design and deliver high-quality customer experience even before a representative is engaged. We also provide multi-channel interactions with our integrated e-services platform that intelligently routes both e-mail and web chat contacts.

StarTek IT infrastructure capabilities:

• Voice over Internet protocol (VoIP)
• Intelligent contact management (ICM)
• Interactive voice response (IVR)
• StarTek@Home agent platform
• e-Services: e-mail and chat