Ideal Dialogue announced both Ted Nardin, president and Dr. James Keaten, chief science officer of the company will deliver the keynote address for the J.D. Power, 2015 Roundtable of Champions event, taking place March 2-4 in Dallas, TX at the Hyatt Regency DFW.
STARTEK, Inc. (NYSE: SRT) (STARTEK), a provider of high-value business process outsourcing services, will hold a conference call on Thursday, February 19, 2015 at 5:00 p.m. Eastern time to discuss its financial results for the fourth quarter and full year ended December 31, 2014. The company will report its financial results in a press release prior to the conference call.
At Adastral Park in Ipswich, BT’s new research labs are set to trial “ultra-fast” broadband that could reach speeds of one Gigabit per second (equivalent to 1000 Megabits per second). If achieved, it would represent a significant upgrade on the current fastest internet available for personal use, which in the UK, is supplied by Virgin Media at speed of 152Mbps.
BT are attempting to achieve their results using G.Fast, a new standard approved by the ITU (International Telecommunication...
T-Mobile's cellular performance improved in the first half of 2014, while Sprint fell to the bottom of the rankings for the big four carriers, RootMetrics said.
T-Mobile has moved into third place among the big four cellular carriers in the United States, while Sprint has fallen to the number four spot, according to the results of new tests performed by RootMetrics, an independent mobile analytics firm.
Still in the number-one and number-two spots in the rankings are Verizon Wireless and...
Yahoo Directory, a site that was once the center of Yahoo's internet dynasty, is being shut down at the end of the year. However, unless you've been using the internet for a couple of decades, you've probably never heard of the site. Let's hop in an internet time machine and set the dial back to 1994, when Jerry Yang and David Filo founded Yahoo. The site, "Jerry and David's Guide to the World Wide Web," was little more than a hand-curated list of sites on the internet, sorted by category.
Ever wonder if anyone is listening to your customer service complaints? At AT&T, the answer might surprise you.
The telecom giant is currently experimenting with a new software system that transcribes customer calls. Using machine learning, AT&T's system offers feedback in close to real time to help company reps. The system can even detect customers' emotion, and it offers an interactive database that employees can query for insights on the kind of calls they're getting.
Gogo Partners with Startek to Deliver Customer...
As the leader in inflight Internet services, Gogo keeps passengers connected and entertained on thousands of aircraft operated by leading global commercial airlines such as United, Delta, Alaska, Virgin America, and Japan Airlines as well as on...
Chit-Chat is Nice, But Good Dialogue Drives...
It takes good dialogue to drive customer satisfaction. What’s good dialogue, you say? Here’s a hint: it’s not chit-chat.
To start optimizing your client engagement call us at +1 (800) 541-1130.