News & Insight

Everest Group Names Startek as a Major Contender in the 2017 Contact Center Outsourcing Peak Matrix™ Assessment STARTEK [NYSE: SRT], a leader in business process outsourcing services, today announces being named a Major Contender in Everest Group’s 2017 Contact Center Outsourcing Peak Matrix™ Assessment. PEAK Matrix assessments provide comparative assessments of providers, locations, products and solutions within various market segments. The key objective of this research was to evaluate and map CCO service providers’ capabilities to provide strategic decision support for service providers and... Read More
Omnichannel Thought Leadership: A Q & A with STARTEK Experts Want expert advice on implementing an omnichannel strategy? Check out this Q &A with STARTEK experts. Read More
Omnichannel and Multichannel: Your Brand Will Suffer if You Don’t Know the Difference Still doing multichannel? No wonder your customer-facing metrics are suffering. Check out this blog on how to succeed using digital. Read More
STARTEK Joins Russell 2000 Index StarTek, Inc. (“STARTEK”) (NYSE: SRT), a provider of business process outsourcing services, was added to the Russell 2000® Index at the conclusion of the Russell Indexes’ annual reconstitution. The Russell 2000 is a subset of the broad-market Russell 3000® Index. Read More
The Social Customer Journey: How to Understand and Optimize the Social Customer Care Experience The social customer journey is all over the map. Here’s how to make sense of it. Read More
The Digital Disconnect: Why Your ROI on Digital Customer Service is Disappointing Is your brand a winner or a loser in digital customer service? Find out what you might be doing wrong. Read More