News & Insight

5 Ways Retailers Can Engage Customers on Social Media Increased mobile connectivity and the growth of social media has created a variety of touch points across all phases of the customer lifecycle from product research to customer support. But are retail brands effectively utilizing social media networks to increase brand visibility and boost sales? Read More
STARTEK Spotlight: Jeffersonville Center Employee, Janet Gore Celebrates 20 Years STARTEK provides incredible customer engagement to some of the world’s most recognizable brands. Each day, our brand Warriors help our clients’ customers get answers to their questions and quickly solve their problems, ensuring those companies are well represented and their brands are protected and promoted. There is a Brand Warrior behind every customer interaction here at STARTEK, and we value our employees’ dedication to providing the best experience to everyone they reach. Read More
A call center in the Lynchburg area is expanding and offering higher salaries to attract more highly skilled workers. Startek is adding 250 positions at its facility in Campbell County. The newly hired workers will handle calls for Startek's clients in the broadband and wireless phone industries. Those jobs need more training and they offer a larger paycheck. Read More
Self-Service Technology and the Future of Customer Engagement Brands are using self-service technology in an effort to give consumers more convenience and a personalized experience, while also reducing human error. As consumers’ buying power continues to evolve, brands are on the hunt for new avenues to maintain open communication with digitally savvy consumers. As new support systems are integrated into customer engagement experiences, innovative DIY tools are attracting a new generation of consumers who want a more tailored brand experience. Read More
STARTEK Warriors in Need Program At STARTEK, we place a tremendous amount of focus on building trusted relationships that are established on a foundation of mutual respect, cooperation, and investment in one another’s success. It’s at the very heart of our Brand Warrior calling – to stand behind every team member so that you can stand behind every client brand. This is especially important during times when our employees face hardship. Read More
5 Healthcare Trends to Watch in 2016 Emerging technology and recent healthcare reform policies have propelled the industry to a point where consumers and providers alike are adopting ways to make patient care more convenient, accessible and cost-effective for everyone. Read More