Ever wonder if anyone is listening to your customer service complaints? At AT&T, the answer might surprise you.
The telecom giant is currently experimenting with a new software system that transcribes customer calls. Using machine learning, AT&T's system offers feedback in close to real time to help company reps. The system can even detect customers' emotion, and it offers an interactive database that employees can query for insights on the kind of calls they're getting.
The seventh chapter of T-Mobile’s “Un-carrier” story is unfolding live right now in San Francisco, where CEO John Legere is hosting a press conference to discuss the carrier’s next big disruption. This time around, T-Mobile’s big announcement is a three-pronged attack on stragglers who still think its network is inferior and refuse to take an iPhone 5s for a free test drive. And in doing so, T-Mobile is once again offering its subscribers several benefits that rival carriers simply...
StarTek of Mansfield has stepped up to save the Christmas Wunderland lights display at the Richland County Fairgrounds.
"We really needed help. Bob Hoover retired this year and we needed a group or organization to help construct the display and then tear it down after the first of the year," said Kim Kollin, interim fair board manager said.
For more than a year, Intel's 14-nanometer Broadwell, the successor to its Haswell microarchitecture, has been consistently delayed — due in part to early-stage manufacturing snafus. But recently Intel gave a glimpse of this incredibly tiny powerhouse, and the computing future it will introduce in its wake.
We’re Not Mind Readers – Why Communication...
You’ve tried everything, but nothing you’ve implemented seems to have a significant or lasting impact on your customer satisfaction metrics. While standard approaches may help you meet certain goals like average handle time (AHT), they don’t...
Building Rapport – Is it an Art Form?
They say you never get a second chance to make a first impression. While the average first impression is typically created within half a minute, in the engagement (contact) center, that timeframe is dwindled to mere seconds. Something as seemingly...
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