News & Insight

Self-Service Technology and the Future of Customer Engagement Brands are using self-service technology in an effort to give consumers more convenience and a personalized experience, while also reducing human error. As consumers’ buying power continues to evolve, brands are on the hunt for new avenues to maintain open communication with digitally savvy consumers. As new support systems are integrated into customer engagement experiences, innovative DIY tools are attracting a new generation of consumers who want a more tailored brand experience. Read More
STARTEK Warriors in Need Program At STARTEK, we place a tremendous amount of focus on building trusted relationships that are established on a foundation of mutual respect, cooperation, and investment in one another’s success. It’s at the very heart of our Brand Warrior calling – to stand behind every team member so that you can stand behind every client brand. This is especially important during times when our employees face hardship. Read More
5 Healthcare Trends to Watch in 2016 Emerging technology and recent healthcare reform policies have propelled the industry to a point where consumers and providers alike are adopting ways to make patient care more convenient, accessible and cost-effective for everyone. Read More
2016 STARTEK Summit: Ready to Soar! What do Olympic athletes and STARTEK’s team members have in common? Both are determined, focused, committed and have a very strong work ethic – they are great team players and love what they do. The annual STARTEK Leadership Summit brought leaders from across the company to Denver to discuss STARTEK’s strategic objectives and measurements of success; each department’s vision and goals; and how to empower each individual’s role in the organization. Read More
5 Ways Brands Can Successfully Reach Customers Through Social Media A strong social media presence is a crucial component of businesses large and small across all types of industries from retail to telecom. STARTEK understands that great social media can improve brand messaging, influence online sentiment and provide a valuable resource for customer service. Today, STARTEK supports social care programs across leading retail, manufacturing, consumer electronics, automotive, technology and ecommerce brands. Through social best practices the team maximizes every... Read More
Five Questions with STARTEK’s New SVP, CFO and Treasurer, Don Norsworthy We recently sat down with Don Norsworthy, STARTEK’s new Senior Vice President, Chief Financial Officer and Treasurer to get his thoughts on a CFOs’ role in today’s digital world, his excitement about joining STARTEK and a fun fact about him. Read More