T-Mobile's cellular performance improved in the first half of 2014, while Sprint fell to the bottom of the rankings for the big four carriers, RootMetrics said.
T-Mobile has moved into third place among the big four cellular carriers in the United States, while Sprint has fallen to the number four spot, according to the results of new tests performed by RootMetrics, an independent mobile analytics firm.
Still in the number-one and number-two spots in the rankings are Verizon Wireless and...
Yahoo Directory, a site that was once the center of Yahoo's internet dynasty, is being shut down at the end of the year. However, unless you've been using the internet for a couple of decades, you've probably never heard of the site. Let's hop in an internet time machine and set the dial back to 1994, when Jerry Yang and David Filo founded Yahoo. The site, "Jerry and David's Guide to the World Wide Web," was little more than a hand-curated list of sites on the internet, sorted by category.
Ever wonder if anyone is listening to your customer service complaints? At AT&T, the answer might surprise you.
The telecom giant is currently experimenting with a new software system that transcribes customer calls. Using machine learning, AT&T's system offers feedback in close to real time to help company reps. The system can even detect customers' emotion, and it offers an interactive database that employees can query for insights on the kind of calls they're getting.
The seventh chapter of T-Mobile’s “Un-carrier” story is unfolding live right now in San Francisco, where CEO John Legere is hosting a press conference to discuss the carrier’s next big disruption. This time around, T-Mobile’s big announcement is a three-pronged attack on stragglers who still think its network is inferior and refuse to take an iPhone 5s for a free test drive. And in doing so, T-Mobile is once again offering its subscribers several benefits that rival carriers simply...
StarTek of Mansfield has stepped up to save the Christmas Wunderland lights display at the Richland County Fairgrounds.
"We really needed help. Bob Hoover retired this year and we needed a group or organization to help construct the display and then tear it down after the first of the year," said Kim Kollin, interim fair board manager said.
For more than a year, Intel's 14-nanometer Broadwell, the successor to its Haswell microarchitecture, has been consistently delayed — due in part to early-stage manufacturing snafus. But recently Intel gave a glimpse of this incredibly tiny powerhouse, and the computing future it will introduce in its wake.
The Science of Dialogue: STARTEK’s Dialogue...
Human dialogue science is the future of contact centers. Genuine human dialogue has a more powerful influence over customer experience outcomes than all other factors combined. This powerful human element can make or break your customer brands....
Q&A With Ted Nardin, STARTEK Ideal Dialogue Expert
The Science of Dialogue: STARTEK’s Dialogue Expert, Ted Nardin, discusses the future of contact centers.
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