2014 highlights include 17 new clients signed with $48.6 million of annual contract value. Revenue from verticals excluding telecommunications/cable and media increased 150% to $25.9 million, exiting the year at 17.4%of revenue. Improved geographical footprint with net capacity expansion of 2,000 new seats. Improved diversification with 24% growth in receivables management and back office revenue and adjusted EBITDA was up 20%.
Ideal Dialogue announced both Ted Nardin, president and Dr. James Keaten, chief science officer of the company will deliver the keynote address for the J.D. Power, 2015 Roundtable of Champions event, taking place March 2-4 in Dallas, TX at the Hyatt Regency DFW.
STARTEK, Inc. (NYSE: SRT) (STARTEK), a provider of high-value business process outsourcing services, will hold a conference call on Thursday, February 19, 2015 at 5:00 p.m. Eastern time to discuss its financial results for the fourth quarter and full year ended December 31, 2014. The company will report its financial results in a press release prior to the conference call.
It’s That Time of Year: Is Your Engagement...
Are your engagement centers ready for the Black Friday/Cyber Monday onslaught? It’s predicted to be bigger than ever.
3 Big Trends for Customer Service in 2018
Looking into our crystal ball for 2018, we see technology making way for humans in the engagement center.
To start optimizing your client engagement call us at +1 (800) 541-1130.