2014 highlights include 17 new clients signed with $48.6 million of annual contract value. Revenue from verticals excluding telecommunications/cable and media increased 150% to $25.9 million, exiting the year at 17.4%of revenue. Improved geographical footprint with net capacity expansion of 2,000 new seats. Improved diversification with 24% growth in receivables management and back office revenue and adjusted EBITDA was up 20%.
Ideal Dialogue announced both Ted Nardin, president and Dr. James Keaten, chief science officer of the company will deliver the keynote address for the J.D. Power, 2015 Roundtable of Champions event, taking place March 2-4 in Dallas, TX at the Hyatt Regency DFW.
STARTEK, Inc. (NYSE: SRT) (STARTEK), a provider of high-value business process outsourcing services, will hold a conference call on Thursday, February 19, 2015 at 5:00 p.m. Eastern time to discuss its financial results for the fourth quarter and full year ended December 31, 2014. The company will report its financial results in a press release prior to the conference call.
Talk to Me: Using the Science of Dialogue to Cure...
While the entire healthcare ecosystem continues to wrangle with market and regulatory uncertainty, one thing is certain: adapting to the new reality of the empowered healthcare consumer remains a massive challenge. In particular, many payers and...
Will Healthcare Customer Service Centers Be...
With the rise of digital channels and self-service technologies such as chatbots and other artificial intelligence (AI)-based technology, are we seeing the end of human interaction with the engagement center (contact center)? Likewise, does the...
To start optimizing your client engagement call us at +1 (800) 541-1130.