StarTek, Inc. (“STARTEK”) (SRT), a leading provider of omnichannel customer engagement solutions, celebrates the 10-year anniversary of strategic partnership and key successes in customer engagement with BJ’s Wholesale Club, a leading operator of warehouse clubs in the Eastern United States.
STARTEK, Inc. (STARTEK) (NYSE: SRT), a provider of high-value business process outsourcing services, has been invited to present at the 27th Annual ROTH Capital Partners Conference being held March 9-11, 2015 at The Ritz-Carlton, Laguna Niguel in Dana Point, California.
We’re Not Mind Readers – Why Communication...
You’ve tried everything, but nothing you’ve implemented seems to have a significant or lasting impact on your customer satisfaction metrics. While standard approaches may help you meet certain goals like average handle time (AHT), they don’t...
Building Rapport – Is it an Art Form?
They say you never get a second chance to make a first impression. While the average first impression is typically created within half a minute, in the engagement (contact) center, that timeframe is dwindled to mere seconds. Something as seemingly...
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