People love to talk. They love to share the good, the bad and everything in between with their networks, in-person and digitally on websites such as Facebook, Twitter, Yelp. People crave attention. When a consumer reaches out to a brand through a social media channel, what’s the best way for the company to respond to their consumers? Here’s a primer with 5 tips to successfully engage with your customers through social media.
Despite Digital Preferences, Millennials Want to...
Millennials are famously digital savvy. But it doesn’t mean they don’t want humans delivering their customer service.
Don’t Chatbot Me: Consumers Want a Human on the...
Is digital transformation taking human dialogue out of the customer service experience? Here’s why you need humans in your strategy.
To start optimizing your client engagement call us at +1 (800) 541-1130.