Call center companies are one of the largest job creators in Ohio, according to state records.
According to the Bureau of Labor Statistics, there were more than 82,000 customer service representatives working in Ohio in May 2014 compared with nearly 78,000 in 2013. According to jobs4america, a business coalition that advocates for moving call center jobs to the U.S., Ohio is ranked as one of the top 10 states for call center employment in the country.
It’s That Time of Year: Is Your Engagement...
Are your engagement centers ready for the Black Friday/Cyber Monday onslaught? It’s predicted to be bigger than ever.
3 Big Trends for Customer Service in 2018
Looking into our crystal ball for 2018, we see technology making way for humans in the engagement center.
To start optimizing your client engagement call us at +1 (800) 541-1130.