Call center companies are one of the largest job creators in Ohio, according to state records.
According to the Bureau of Labor Statistics, there were more than 82,000 customer service representatives working in Ohio in May 2014 compared with nearly 78,000 in 2013. According to jobs4america, a business coalition that advocates for moving call center jobs to the U.S., Ohio is ranked as one of the top 10 states for call center employment in the country.
It Takes a Village: The secret behind why CX...
The old African proverb says it takes a village to raise a child, leveraging the cultural context of community. The same is true in the call center to improve customer experience metrics. Why have customer experience metrics remained flat despite...
The Evolving Patient Experience
Consumers have never had more choices when it comes to interacting with organizations. They demand service when they want it, how they want it and where they want it.
To start optimizing your client engagement call us at +1 (800) 541-1130.