Call center companies are one of the largest job creators in Ohio, according to state records.
According to the Bureau of Labor Statistics, there were more than 82,000 customer service representatives working in Ohio in May 2014 compared with nearly 78,000 in 2013. According to jobs4america, a business coalition that advocates for moving call center jobs to the U.S., Ohio is ranked as one of the top 10 states for call center employment in the country.
For Payers and PBMs, Being Consumer-Centric...
Think being consumer-centric is enough to drive member satisfaction and loyalty? Payers and PBMs need to think again.
Social Media Out of Control
The responsibility for social media falls squarely in the marketing department, right? Not anymore. You’ve surely heard pundits use the phrase “customer service is the new marketing” over the past five years or so. Well today, with customers...
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