A Greater Cincinnati firm that could eventually employ nearly 700 people is starting a new hiring surge.
STARTEK USA Inc. (NYSE: SRT) is looking for 130 new employees, including 50 to 75 to service a new client that will have customer support based in its new Hamilton call center.
HAMILTON — Hamilton is going to be bold, beautiful and a magnet for jobs and job seekers, according to the blueprint laid out for the city in the next five years by City Manager Joshua Smith and Mayor Patrick Moeller at the sold-out 2015 State of the City Address held at the Courtyard By Marriott Hamilton Thursday afternoon.
Wearable technology – a natural extension of online and mobile channels–is quickly emerging as the latest consumer engagement channel presenting new opportunities for brands to deliver more personalized and informed service, faster checkout, greater access to discounts and deals, and real-time input into consumer purchasing decisions.
By 2018, wearable technology is projected to grow to a $19 billion market. Nearly 70% of consumers are reporting they are ready to engage with brands through...
It Takes a Village: The secret behind why CX...
The old African proverb says it takes a village to raise a child, leveraging the cultural context of community. The same is true in the call center to improve customer experience metrics. Why have customer experience metrics remained flat despite...
The Evolving Patient Experience
Consumers have never had more choices when it comes to interacting with organizations. They demand service when they want it, how they want it and where they want it.
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