StarTek, Inc. (“STARTEK”) (SRT), a provider of business process outsourcing services, has appointed Don Norsworthy as senior vice president, chief financial officer and treasurer, effective November 16, 2015. Norsworthy succeeds Lisa Weaver, who has left the company to pursue career opportunities closer to her family in Tennessee. Norsworthy joins STARTEK after serving as CFO and executive vice president of ACCENT Marketing Services, which was acquired by STARTEK in May 2015. Prior to the...
Over 20 years ago Customer Service Week became a nationally recognized event that is celebrated during the first full week of each October. During this special week, organizations celebrate the hard work of their customer-focused employees.
It’s That Time of Year: Is Your Engagement...
Are your engagement centers ready for the Black Friday/Cyber Monday onslaught? It’s predicted to be bigger than ever.
3 Big Trends for Customer Service in 2018
Looking into our crystal ball for 2018, we see technology making way for humans in the engagement center.
To start optimizing your client engagement call us at +1 (800) 541-1130.