Brands are using self-service technology in an effort to give consumers more convenience and a personalized experience, while also reducing human error. As consumers’ buying power continues to evolve, brands are on the hunt for new avenues to maintain open communication with digitally savvy consumers. As new support systems are integrated into customer engagement experiences, innovative DIY tools are attracting a new generation of consumers who want a more tailored brand experience.
At STARTEK, we place a tremendous amount of focus on building trusted relationships that are established on a foundation of mutual respect, cooperation, and investment in one another’s success. It’s at the very heart of our Brand Warrior calling – to stand behind every team member so that you can stand behind every client brand. This is especially important during times when our employees face hardship.
Emerging technology and recent healthcare reform policies have propelled the industry to a point where consumers and providers alike are adopting ways to make patient care more convenient, accessible and cost-effective for everyone.
It’s That Time of Year: Is Your Engagement...
Are your engagement centers ready for the Black Friday/Cyber Monday onslaught? It’s predicted to be bigger than ever.
3 Big Trends for Customer Service in 2018
Looking into our crystal ball for 2018, we see technology making way for humans in the engagement center.
To start optimizing your client engagement call us at +1 (800) 541-1130.