Earlier this week, our very own President and CEO, Chad Carlson, joined the prestigious list of celebrities and executives to stand behind the New York Stock Exchange podium to close the bell.
Advancements in digital experiences, mobile accessibility, data analytics, innovation and customer experiences are significantly changing the way consumers manage their finances. Here are a three major trends shaping the future of the finance industry.
It Takes a Village: The secret behind why CX...
The old African proverb says it takes a village to raise a child, leveraging the cultural context of community. The same is true in the call center to improve customer experience metrics. Why have customer experience metrics remained flat despite...
The Evolving Patient Experience
Consumers have never had more choices when it comes to interacting with organizations. They demand service when they want it, how they want it and where they want it.
To start optimizing your client engagement call us at +1 (800) 541-1130.