News & Insight

Archives: August, 2016
Roll Call: Trends and Challenges for Online Education Emerging technology is paving the way for digital learning and online education. According to a recent survey, one in four students are taking at least one distance education course, and over 2.8 million students are taking courses exclusively online. In response, educational institutions are faced with the challenge of providing ongoing quality student care while simultaneously cutting costs and increasing operational efficiency. Read More
Survey Says: Digital Communication Dominates Customer Engagement The way consumers interact with brands is changing quickly as new mobile devices, wearable technology and social media platforms continue to enter the market. Digital and social media now dominate customer engagement, which makes it imperative for brands to understand how customers prefer interacting on different channels. Understanding more about how, when and why customers connect with companies digitally helps brands identify the best channels, messages and engagement strategies to deepen... Read More
STARTEK to Present at the 2016 CCNG Executive Summit During the Digital Care session, Weingardt will discuss the importance of meeting your customers in their channel of choice. Customers expect a personalized engagement that is seamless and consistent across all touchpoints, and they expect to engage whenever and however they want with brands. In response, companies must embrace an omnichannel approach to customer engagement to drive loyalty, maximize revenue, and create competitive differentiation. Read More
STARTEK Brand Warriors Empathize Our Brand Warriors are made up of many core values including their ability to empathize, not only externally, but internally as well. Possessing and practicing this ability builds strong relationships between employees, customers and clients. Understanding what another employee might be going through represents the core value of being able to empathize. Read More