It’s no secret that the world of customer engagement is changing in response to emerging digital communication channels and social media networks. But we wanted to dig deeper to understand how today’s consumer uses social media and connected devices to interact with brands, as well as their unique preferences, experiences and expectations for communicating across different channels.
At STARTEK, our Brand Warriors are absolutely the key to our success as a business. For this reason, we regularly share collective ideas around our company’s core values as a way to keep the conversation relevant and inspire each other to achieve greatness in our work.
STARTEK teams across the country helped their local communities get ready for another exciting school year ahead. The STARTEK Hamilton Center partnered with The Fitton Center as well as other local businesses and organizations to give away free school supplies and haircuts to Hamilton City Schools students. Children and their parents flocked to the event after seeing updates on social media, forming a massive line for the free school supplies including notebooks, pens and book bags.
It Takes a Village: The secret behind why CX...
The old African proverb says it takes a village to raise a child, leveraging the cultural context of community. The same is true in the call center to improve customer experience metrics. Why have customer experience metrics remained flat despite...
The Evolving Patient Experience
Consumers have never had more choices when it comes to interacting with organizations. They demand service when they want it, how they want it and where they want it.
To start optimizing your client engagement call us at +1 (800) 541-1130.