Advancements in digital communication and intelligent engagement will continue to drive customer interactions in the year ahead, using insights and data from the expanding network of connectivity to better understand customer behavior, habits and preferences. 2017 will focus on harnessing big data to help brands improve and personalize customer experience. Here are four customer engagement predictions for 2017.
STARTEK local centers around the country are doing their part to give back to their local communities this holiday season. From collecting cans for food drives to donating clothing, toys and other essentials, Community Matters for STARTEK Brand Warriors, especially during the holidays. Here is what some of our local centers did for the Thanksgiving holiday:
The Science of Dialogue: STARTEK’s Dialogue...
Human dialogue science is the future of contact centers. Genuine human dialogue has a more powerful influence over customer experience outcomes than all other factors combined. This powerful human element can make or break your customer brands....
Q&A With Ted Nardin, STARTEK Ideal Dialogue Expert
The Science of Dialogue: STARTEK’s Dialogue Expert, Ted Nardin, discusses the future of contact centers.
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