Advancements in digital communication and intelligent engagement will continue to drive customer interactions in the year ahead, using insights and data from the expanding network of connectivity to better understand customer behavior, habits and preferences. 2017 will focus on harnessing big data to help brands improve and personalize customer experience. Here are four customer engagement predictions for 2017.
STARTEK local centers around the country are doing their part to give back to their local communities this holiday season. From collecting cans for food drives to donating clothing, toys and other essentials, Community Matters for STARTEK Brand Warriors, especially during the holidays. Here is what some of our local centers did for the Thanksgiving holiday:
Customer Satisfaction Soars with Authentic...
A leading travel company trained its employees to use principles of human communication science. The result? Everyone loves it.
Dialogue Drives the Outcomes that Matter
Scripts are so 2010. Authentic human dialogue drives the customer care outcomes that companies need today.
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