The old African proverb says it takes a village to raise a child, leveraging the cultural context of community. The same is true in the call center to improve customer experience metrics. Why have customer experience metrics remained flat despite contact center technology becoming more sophisticated and widespread?
Subscription-based retail delivery companies like Stitch Fix, Dollar Shave Club and Birchbox have exploded and are changing the way consumers shop. A recent study shows subscription box sites have grown nearly 3,000% in the past three years.
The Science of Dialogue: STARTEK’s Dialogue...
Human dialogue science is the future of contact centers. Genuine human dialogue has a more powerful influence over customer experience outcomes than all other factors combined. This powerful human element can make or break your customer brands....
Q&A With Ted Nardin, STARTEK Ideal Dialogue Expert
The Science of Dialogue: STARTEK’s Dialogue Expert, Ted Nardin, discusses the future of contact centers.
To start optimizing your client engagement call us at +1 (800) 541-1130.