News & Insight

Archives: July, 2017
Learn How STARTEK Helped a Media Company Increase Its Net Promoter Score Every company would do well to view customer interactions as normal human dialogue, and treat customers as they would friends. A STARTEK client, then the tenth largest multichannel video service provider and sixth largest cable Internet provider in the U.S., wanted to deliver exceptional customer service to beat new competitors entering the market. The media company turned to STARTEK to help it reconnect with its customers and create a single, friendly voice across the company. Read More
STARTEK Celebrates Its 30-year Anniversary in True Brand Warrior Fashion Thirty years ago, STARTEK was founded in Greeley, Colorado, on a simple belief that with hard work and passion for what we do, we could create the maximum value for our stakeholders. Our focus has always been on delivering high-quality solutions to meet our clients’ needs. Though our focus hasn’t changed much since 1987, our company sure has. Today, we have more than 15,000 employees and 21 locations present in five countries.  We have also continued to grow financially and in our service... Read More
STARTEK Announces Partnership With TriageLogic STARTEK, a leader in business process outsourcing services today announced a partnership with URAC accredited TriageLogic® to expand its medical triage solutions and provider medical support services. The partnership allows STARTEK to provide healthcare clients with an enhanced solution to evaluate and treat patients utilizing 24/7 medical triage based on the gold standard Schmitt-Thompson protocols by registered nurses. Read More
Everest Group Names Startek as a Major Contender in the 2017 Contact Center Outsourcing Peak Matrix™ Assessment STARTEK [NYSE: SRT], a leader in business process outsourcing services, today announces being named a Major Contender in Everest Group’s 2017 Contact Center Outsourcing Peak Matrix™ Assessment. PEAK Matrix assessments provide comparative assessments of providers, locations, products and solutions within various market segments. The key objective of this research was to evaluate and map CCO service providers’ capabilities to provide strategic decision support for service providers and... Read More
Omnichannel Thought Leadership: A Q & A with STARTEK Experts Want expert advice on implementing an omnichannel strategy? Check out this Q &A with STARTEK experts. Read More