To become a leader in the automotive industry, it takes expertise, innovation, quality, and leadership. This STARTEK client, a major manufacturer of auto and truck parts, has it all, with many decades of success to prove it. Yet, its new chief marketing officer (CMO) knew the company could further improve its performance, particularly when it came to customer service and engagement.
STARTEK (NYSE:SRT), a leader in business process outsourcing services, announced today that Collection Center, Inc. (CCI), its wholly owned healthcare receivables management firm, is now licensed for collections services in all 50 states. The national reach and presence of CCI provides an increased level of service for its current clients and allows for continued expansion of its footprint for new clients.
What’s behind the personalization hype?...
Keep your consumers coming back with true personalization. Do your employees have ability to read the consumers’ needs and craft conversations? Or have we been here before with that same cookie-cutter approach?
Is Robotic Process Automation the Missing Piece of...
What do robots and the back office have to do with customer experience and satisfaction? A lot, it turns out.
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