To become a leader in the automotive industry, it takes expertise, innovation, quality, and leadership. This STARTEK client, a major manufacturer of auto and truck parts, has it all, with many decades of success to prove it. Yet, its new chief marketing officer (CMO) knew the company could further improve its performance, particularly when it came to customer service and engagement.
STARTEK (NYSE:SRT), a leader in business process outsourcing services, announced today that Collection Center, Inc. (CCI), its wholly owned healthcare receivables management firm, is now licensed for collections services in all 50 states. The national reach and presence of CCI provides an increased level of service for its current clients and allows for continued expansion of its footprint for new clients.
Chit-Chat is Nice, But Good Dialogue Drives...
It takes good dialogue to drive customer satisfaction. What’s good dialogue, you say? Here’s a hint: it’s not chit-chat.
Busting the Conversation Myths: How Dialogue Can...
Does conversation with customers hurt or help metrics such as NPS and CSAT? We bust the myths around dialogue.
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