The responsibility for social media falls squarely in the marketing department, right? Not anymore. You’ve surely heard pundits use the phrase “customer service is the new marketing” over the past five years or so. Well today, with customers flocking to social channels for customer service, the catch phrase is now: “social custom service is the new marketing.”
Today’s travelers have high-flying expectations for customer service. STARTEK’s client, a leader in the travel industry, is all too aware that pleasing its customers is just as important as meeting the safety, convenience, and comfort that its customers have come to expect. That’s why the travel company engaged STARTEK to help it take customer service and satisfaction to new heights
Dialogue in the Retail Sector
With the proliferation of online retail possibilities, brick and mortar stores are confronted with new challenges. More specifically, retail stores rarely can compete with online prices, can’t offer the same array of products, and seldom provide...
Retailers – Are you Primed for Success?
On July 16, Amazon will host its annual Prime Day – a one-day only global shopping event exclusively for Prime members. Introduced in 2015 in part to celebrate Amazon’s 20th anniversary, Prime Day has grown into an online phenomenon where...
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