News & Insight

Archives: September, 2017
STARTEK Survey Confirms Chatbots, AI Not the End of Call Center Human Interactions Research shows digital-first lifestyle Millennials want to interact with humans too. Read More
For Payers and PBMs, Being Consumer-Centric Isn’t Enough Think being consumer-centric is enough to drive member satisfaction and loyalty? Payers and PBMs need to think again. Read More
Social Media Out of Control The responsibility for social media falls squarely in the marketing department, right? Not anymore. You’ve surely heard pundits use the phrase “customer service is the new marketing” over the past five years or so. Well today, with customers flocking to social channels for customer service, the catch phrase is now: “social custom service is the new marketing.” Read More
Travel Company Takes Customer Satisfaction to New Heights Today’s travelers have high-flying expectations for customer service. STARTEK’s client, a leader in the travel industry, is all too aware that pleasing its customers is just as important as meeting the safety, convenience, and comfort that its customers have come to expect. That’s why the travel company engaged STARTEK to help it take customer service and satisfaction to new heights Read More