News & Insight

Archives: October, 2017
Machine or Human? Do Consumers Like Using Chatbots? Only 5% of consumers want to interact with a chatbot for customer service. What does this mean for your company? Read More
Despite Digital Preferences, Millennials Want to Interact with Humans Millennials are famously digital savvy. But it doesn’t mean they don’t want humans delivering their customer service. Read More
Don’t Chatbot Me: Consumers Want a Human on the Other End of the Conversation Is digital transformation taking human dialogue out of the customer service experience? Here’s why you need humans in your strategy. Read More