For mobile operators, activating and managing subscriber identity modules (SIMs) require back-office specialists to complete a long series of tasks, often with redundant steps and data entry. For one large telecommunications client, STARTEK saw the opportunity to use automation and analytics to improve productivity, cycle time, and accuracy for this complex process.
Chit-Chat is Nice, But Good Dialogue Drives...
It takes good dialogue to drive customer satisfaction. What’s good dialogue, you say? Here’s a hint: it’s not chit-chat.
Busting the Conversation Myths: How Dialogue Can...
Does conversation with customers hurt or help metrics such as NPS and CSAT? We bust the myths around dialogue.
To start optimizing your client engagement call us at +1 (800) 541-1130.