For mobile operators, activating and managing subscriber identity modules (SIMs) require back-office specialists to complete a long series of tasks, often with redundant steps and data entry. For one large telecommunications client, STARTEK saw the opportunity to use automation and analytics to improve productivity, cycle time, and accuracy for this complex process.
What’s behind the personalization hype?...
Keep your consumers coming back with true personalization. Do your employees have ability to read the consumers’ needs and craft conversations? Or have we been here before with that same cookie-cutter approach?
Is Robotic Process Automation the Missing Piece of...
What do robots and the back office have to do with customer experience and satisfaction? A lot, it turns out.
To start optimizing your client engagement call us at +1 (800) 541-1130.