News & Insight

Archives: February, 2018
Gogo Partners with Startek to Deliver Customer Care at 35,000 Feet As the leader in inflight Internet services, Gogo keeps passengers connected and entertained on thousands of aircraft operated by leading global commercial airlines such as United, Delta, Alaska, Virgin America, and Japan Airlines as well as on thousands of private aircraft, including those of the largest fractional ownership operators. Because enhancing the experience for both passengers and crew strikes at the core of Gogo’s mission, company leaders knew early on that fast and effective... Read More
Chit-Chat is Nice, But Good Dialogue Drives Customer Satisfaction It takes good dialogue to drive customer satisfaction. What’s good dialogue, you say? Here’s a hint: it’s not chit-chat. Read More
Busting the Conversation Myths: How Dialogue Can Impact Your Business Does conversation with customers hurt or help metrics such as NPS and CSAT? We bust the myths around dialogue. Read More