Scripts are so 2010. Authentic human dialogue drives the customer care outcomes that companies need today.
Personalization is Essential in Healthcare
Consumers are coming to healthcare interactions today with heightened expectations for personalized, easy, and convenient experiences. However, when consumers reach out to their healthcare provider, it’s usually emotionally charged and anything...
What Kind of Shopper Are You? Take the Quiz!
Are you overwhelmed by the multiple options in the buying experience, or do you want a personable experience because you thrive on relational activity? In our recent blog Dialogue in the Retail Sector, we learned about three distinctive shopper...
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