News & Insight

Archives: April, 2018
What’s behind the personalization hype? Haven’t we been here before? Keep your consumers coming back with true personalization. Do your employees have ability to read the consumers’ needs and craft conversations? Or have we been here before with that same cookie-cutter approach? Read More
Is Robotic Process Automation the Missing Piece of the Customer Experience Puzzle? What do robots and the back office have to do with customer experience and satisfaction? A lot, it turns out. Read More
Wholesale Club Expands Member Care Without Growing the Budget or Impacting Quality While loading up the shopping cart with deals is probably the most visible part of the wholesale club experience, out-of-store interactions with the brand are equally important to overall member satisfaction. Read More