News & Insight

Archives: October, 2018
CX Leader Aegis Wins SHRM India Excellence Award for Diversity & Inclusion - Again Aegis, a Startek Company (NYSE: SRT) and global leader in customer experience management, today announced that for the sixth time in seven years it has received an HR Excellence Award from the Society for Human Resource Management (SHRM) India for Excellence in Diversity and Inclusion. The SHRM HR Excellence Awards were created to recognize organizations that put people first, deliver future-focused excellence in the field of People Management, and understand the importance of human capital as a... Read More
Social Media and AI – Friends or Foes? In the early 1960s, we were introduced to a gleaming paradise of flying cars and jetpacks on the Jetsons, a cartoon promising a luxurious utopian future provided by technology. While our flying cars might not have arrived yet, artificial intelligence (AI) has found a place in many homes across the globe and has become part of our daily routines. Even our social media platforms, which generate a never-ending supply of user generate data, are benefiting from AI to help brands better understand... Read More
How Afraid Should We Be of AI? Dark shadows and things that go bump in the night can frighten anyone. Growing up, you probably remember a spooky story, movie, or sound that haunted your dreams or beguiled your imagination. Now there’s a new fear lurking in your devices, on the other end of the phone, and possibly invading your brick-and-mortar experience. It’s everywhere – artificial intelligence that is. Read More
Using the Science of Dialogue to Improve Customer Satisfaction in the Retail Industry Disruption is the name of the game in today’s retail industry. Digital retailers are merging with physical stores to reinvent the retail business model. Brick-and- mortar retailers are, in turn, offering innovative in-store experiences to attract more customers away from competitors. Read More
Finding Your Social Voice – Tips from Our Social Media Expert In today’s digital, social and interactive world, consumers want access to companies on their own terms. While phone and web channels remain vital to cus­tomer service, consumers are increasingly seeking assistance through social communi­ties. Whether adding a compliment to a brand’s Facebook wall, tweeting about a negative customer experience, or posting a customer service question through a user forum — the social consumer now controls the conversation. But marketers aren’t... Read More