News & Insight

Archives: December, 2018
The Chaos of Customer Returns It’s hard to believe but Christmas is less than one week away! Once all the packages have been unwrapped and decorations taken down, the real fun begins – dealing with all those returns. Returns are a burden on customers and retailers alike but for different reasons. Customers want a hassle-free return process that is quick and easy. On the other hand, retail fulfillment groups must have processes in place to check items back in and issue appropriate refunds while keeping track of... Read More
One Size Does Not Fit All: Using the Science of Dialogue to Improve Customer Satisfaction in the Retail Industry Disruption is the name of the game in today’s retail industry. Digital retailers are merging with physical stores to reinvent the retail business model. Brick-and- mortar retailers are, in turn, offering innovative in-store experiences to attract more customers away from competitors. Read More
Going Back to the Future with Human Connection in 2019 In the 1980s sci-fi classic movie trilogy, Back to the Future, Marty McFly is accidentally sent back in time to 1955 where he must save the day. Later, he and Doc Brown travel to a futuristic utopia in the year 2015 with hoverboards and other technological advancements. After discovering their relationships were clearly not the same in future, they returned to their current year of 1985. Just like Marty and Doc, we understand that relationships matter in all aspects of life, especially... Read More