News & Insight

Archives: January, 2019
Social Tips to Boost Your Brand Each year we make resolutions or goals and promise ourselves that this year will be better than the one before. We try new diets or exercise programs, attempt to quit bad habits, and maybe even set goals to tackle organizing our storage closets and junk drawers. Resolutions are about making good decisions when it comes to our everyday lives, but what about making resolutions to improve the lives of our customers? What would it mean to your customer satisfaction scores and revenue goals if... Read More
Hello!  How May A.I. Help You? Artificial Intelligence (AI) is increasingly becoming part of our daily routines. The more we interact with Alexa and Siri, the more comfortable we are inviting these technologies into our homes and lives. There’s even a chatbot now to help people suffering from depression or anxiety. Even though these smart machines lack true feelings such as sadness, love, and happiness, we’ve grown accustomed to interacting with them. In fact, if you have recently contacted customer service via a text... Read More
Personalization in the Age of Automation Being called by your first name, reward points, special member advantages, timely discounts – let’s face it. We love it. As consumers, we want brands to cater to our individual needs and wants. Feeling special gives us that warm, fuzzy feeling that keeps us coming back to buy more. We want brands to know us and provide a personalized experience catered to our wants and needs. So how does a brand make personalization a top priority in the CX world of emerging tech trends? The answer is... Read More
Do it For the Gram Heart hands at sunset, toes in the sand, the perfect video angle of the candy falling out of the piñata cake your friend just cut; apply the right filter and post. You’ve probably seen these types of images multiple times on Instagram. Millions of posts flood Instagram daily from brands, celebrities, and even our furry friends like Doug the Pug. Searching for a specific outfit for that upcoming wedding? Need a makeup tutorial for that new eyeshadow palette? You don’t have look too far. Read More