MANSFIELD – Call center companies are one of the largest job creators in Ohio, according to state records.
According to the Bureau of Labor Statistics, there were more than 82,000 customer service representatives working in Ohio in May 2014 compared with nearly 78,000 in 2013. According to jobs4america, a business coalition that advocates for moving call center jobs to the U.S., Ohio is ranked as one of the top 10 states for call center employment in the country.
With Startek and Infocision being the largest call centers in the area, the call center job market is employing many people in Richland County.
Tom Luther, site director at Startek, said the company’s West Fourth Street location employs 625 people and serves seven clients. He said Startek has 22 locations across six countries.
Luther said Startek is a workplace for everyone that’s not seasonal.
Human dialogue science is the future of contact centers. Genuine human dialogue has a more powerful influence over customer experience outcomes than all other factors combined. This powerful human element can make or break your customer brands....
Q&A With Ted Nardin, STARTEK Ideal Dialogue Expert
The Science of Dialogue: STARTEK’s Dialogue Expert, Ted Nardin, discusses the future of contact centers.
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