LYNCHBURG, Va. - A call center in the Lynchburg area is expanding and offering higher salaries to attract more highly skilled workers.
Startek is adding 250 positions at its facility in Campbell County.
The newly hired workers will handle calls for Startek's clients in the broadband and wireless phone industries. Those jobs need more training and they offer a larger paycheck.
Certain positions will now pay as much as $11.00 per-hour.
Here is a breakdown of the salary changes:
Level 1 Customer Care Representatives:
- Currently earning $9 will receive a base rate increase to $10.50
- Those earning $9.50 per hour will receive a 12 percent increase
Level 2 Customer Care Representatives:
- Currently earning less than $11 will receive a base rate increase to $11
"We always say that we hire for attitude and train for skill, so we are definitely looking for those who are genuinely interested in engaging with our clients and can demonstrate and give them that 'wow' effect," said Mireille De Bruycker, engagement center director for Startek's Lynchburg facility.
The new wages went into effect March 21. Anyone interested in the new positions can apply online atwww.startek.com/careers or in person at their call center on Waterlick Road.
Your client’s billing platform has a glitch impacting thousands of customers. Calls are flooding into the contact center and you’ve just learned that the glitch won’t be fixed for 48 hours. You’re thinking to yourself, It will take weeks to...
Engaging for disaster: Ditch metrics-driven...
Since its creation in 2003, the Net Promoter Score (NPS) has asserted itself as a better predictor of brand performance than customer satisfaction. Most contact centers view NPS as a key indicator of performance, creating metrics-driven engagement in...
To start optimizing your client engagement call us at +1 (800) 541-1130.