News & Insight

Category: Blog
Learn How STARTEK Helped a Media Company Increase Its Net Promoter Score Every company would do well to view customer interactions as normal human dialogue, and treat customers as they would friends. A STARTEK client, then the tenth largest multichannel video service provider and sixth largest cable Internet provider in the U.S., wanted to deliver exceptional customer service to beat new competitors entering the market. The media company turned to STARTEK to help it reconnect with its customers and create a single, friendly voice across the company. Read More
STARTEK Celebrates Its 30-year Anniversary in True Brand Warrior Fashion Thirty years ago, STARTEK was founded in Greeley, Colorado, on a simple belief that with hard work and passion for what we do, we could create the maximum value for our stakeholders. Our focus has always been on delivering high-quality solutions to meet our clients’ needs. Though our focus hasn’t changed much since 1987, our company sure has. Today, we have more than 15,000 employees and 21 locations present in five countries.  We have also continued to grow financially and in our service... Read More
Omnichannel Thought Leadership: A Q & A with STARTEK Experts Want expert advice on implementing an omnichannel strategy? Check out this Q &A with STARTEK experts. Read More
Omnichannel and Multichannel: Your Brand Will Suffer if You Don’t Know the Difference Still doing multichannel? No wonder your customer-facing metrics are suffering. Check out this blog on how to succeed using digital. Read More
The Social Customer Journey: How to Understand and Optimize the Social Customer Care Experience The social customer journey is all over the map. Here’s how to make sense of it. Read More
The Digital Disconnect: Why Your ROI on Digital Customer Service is Disappointing Is your brand a winner or a loser in digital customer service? Find out what you might be doing wrong. Read More